Refund policy
RETURN, REFUND & CANCELLATION POLICY
BuckBlend wants customers to know exactly what to expect before ordering. Because our products include consumable, scent-based, feed, attractant, mineral, and outdoor-use products, certain restrictions apply to returns, refunds, and cancellations.
Return Authorization Required
All returns must be approved in advance by BuckBlend.com.
Before returning any product, the customer must contact us at buckblend@gmail.com and receive return authorization.
Products returned without prior authorization may be refused and may not qualify for a refund.
When requesting a return, please include your order number, the email address used to place the order, and the reason for the requested return.
Return Eligibility
Unless the product arrived damaged, defective, or incorrect, a return may be considered only when:
- The return request is made within 30 days of delivery.
- The product is unopened and unused.
- The product remains in its original packaging.
- BuckBlend.com has authorized the return in advance.
Opened, used, partially used, altered, damaged after delivery, or repackaged products are not eligible for return.
Original Shipping Charges Are Non-Refundable
Shipping charges paid when the order was placed are non-refundable, including when a return is approved.
We understand that shipping can be expensive. BuckBlend does not set carrier shipping prices and has no control over the rates charged by USPS, UPS, FedEx, or other shipping carriers.
If a return is approved, any refund will apply only to the eligible merchandise unless BuckBlend determines that the original shipment was damaged, defective, incorrect, or otherwise affected by an error on our part.
Customer Is Responsible for Return Shipping
For an authorized return, the customer is responsible for all return shipping costs unless BuckBlend specifically agrees otherwise in writing.
All authorized returns must be shipped using a trackable carrier service.
Customers must retain their tracking number and shipping receipt until the return has been received, inspected, and any approved refund has been completed.
BuckBlend is not responsible for returned merchandise that is lost, damaged, delayed, or misdirected while being shipped back to us.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If you receive a damaged, defective, or incorrect product, contact us at buckblend@gmail.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the shipping package when applicable
Do not discard the product, shipping carton, packaging materials, or labels until BuckBlend has reviewed the claim.
After review, BuckBlend may provide a replacement, refund, store credit, or other appropriate resolution.
Order Cancellations
Order cancellation requests must be submitted by email to buckblend@gmail.com within three (3) hours of placing the order.
The cancellation email must include:
- Customer name
- Order number
- Email address used to place the order
- A clear request to cancel the order
Email is required so BuckBlend can validate the cancellation request and maintain a written record.
Cancellation requests received more than three hours after the order was placed will not be accepted.
A request submitted within the three-hour period does not guarantee cancellation if the order has already entered fulfillment or has shipped. BuckBlend will make reasonable efforts to stop the order when possible.
If an order cannot be cancelled, the customer must follow the applicable return process after delivery.
Refused and Undeliverable Shipments
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders returned to BuckBlend because of an incorrect address, incomplete address, refused delivery, unsuccessful delivery, or other customer-related delivery issue may be refunded only after the merchandise has been returned to us and inspected.
Original shipping charges are non-refundable.
Any carrier charges, return shipping costs, or related fees incurred as a result of a refused or undeliverable shipment may be deducted from the refund where permitted.
Refund Processing
Approved refunds are issued to the original payment method after returned merchandise has been received and inspected.
Shipping charges are non-refundable except when BuckBlend determines that the shipment problem resulted from an error on our part.
After BuckBlend issues a refund, additional processing time may be required by the customer's bank, credit card issuer, or payment provider.
Delivery and Tracking
Customers are responsible for monitoring tracking information provided for their order.
When carrier tracking shows an order as delivered to the shipping address provided at checkout, customers should first check with household members, neighbors, building personnel, mailrooms, and the delivering carrier if the package cannot be located.
Please contact BuckBlend promptly if the shipment still cannot be located so we can review the available tracking and delivery information.
Payment or Order Concerns
If there is a problem with an order, customers are encouraged to contact BuckBlend at buckblend@gmail.com before initiating a payment dispute.
This allows us the opportunity to review the order, payment information, fulfillment records, tracking history, delivery confirmation, photographs, and prior communications and work toward an appropriate resolution.
BuckBlend maintains records related to orders, payments, fulfillment, shipping, tracking, delivery, returns, refunds, and customer communications. These records may be provided to payment processors, credit card companies, banks, or other financial institutions when responding to a payment dispute or chargeback.
Legal Use of BuckBlend Products
Hunting, wildlife feeding, baiting, mineral, attractant, and scent regulations can vary by state, county, locality, property, and season.
Customers are responsible for knowing and complying with all applicable laws, regulations, rules, and restrictions where BuckBlend products are purchased, possessed, or used.
Contact
Questions regarding an order, cancellation, return, refund, damaged shipment, or delivery should be sent to:
BuckBlend.com
Email: buckblend@gmail.com
I would also place this short notice near checkout and in the order confirmation:
Orders may only be cancelled by email within 3 hours of purchase. Shipping charges are non-refundable. Authorized returns must be shipped at the customer's expense using a trackable carrier.